Frequently Asked Questions
Everything you need to know to power your fitness journey.
How much does shipping cost for heavy gym equipment?
Shipping rates are calculated based on the total weight of your order and your delivery location. We offer flat-rate shipping on select accessories and free curbside delivery for all orders over $1,500 within the continental US.
What is your return policy for fitness gear?
We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return it in its original packaging. Please note that a 15% restocking fee may apply to large items like treadmills and power racks.
Do you offer professional assembly services?
Yes, we partner with certified technicians to offer professional in-home assembly for an additional fee. You can select the 'White Glove Delivery & Assembly' option during the checkout process.
Does my equipment come with a warranty?
All products sold by 24/7 Gym Equipment include a manufacturer's warranty. Most frames are covered for life, while electronic components and wear items typically carry a 1-year to 5-year warranty depending on the brand.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to the carrier's website. For freight shipments, the carrier will call you to schedule a specific delivery window.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer flexible financing options through Affirm to help you build your home gym now and pay over time.